Exceptionally gifted customer service and management specialist.

COMPANY	POSITION HELD	DATES WORKED
DeVry University	(Confidential)	9/2007 - 4/2008
ConnectEdu, Inc.	(Confidential)	1/2007 - 9/2007
Huntington Learning Center	(Confidential)	6/2006 - 11/2006
Norfolk State University	(Confidential)	12/2003 - 6/2006

SCHOOL	MAJOR	YEAR	DEGREE
Old Dominion University	English	2002	Bachelor Degree

Highlights:

• Empowered representatives through training, coaching and re-training• Developed quality standards to eliminate unnecessary product refunds• Successfully coordinated statewide field operations for office/field agents• Implemented effective customer service and office management systems• Created and implemented a representative evaluation process and used those results to coach and further develop the Representatives • Increased the efficiency of office processes by 50% in less than a years time • Gained commitment from targeted school districts to implement the program for their students

Companies I like:

education based, service based

P&L responsibilities
Presentation
Technology Solutions
Leadership

• customer service
• management
• public relations
• advising
• counseling
• education

- Positively represented the company in the community by speaking to student groups and participating in professional organizations - Maintained high customer service standards, fostering increased comfort and loyalty for incoming and continuing students