Customer-focused technical professional seeking challenging support role within the computer, cable TV, telecommunications or VoIP arena. Broad technical knowledge base and ability to rapidly adapt to new technologies, tasks and tools. Exceptional interpersonal communication and customer service skills, with proven success in establishing effective working relationships with managers, teammates and subordinates. Solves problems through active listening and critical thinking.

COMPANY	POSITION HELD	DATES WORKED
Touch Dynamic	(Confidential)	3/2005 - 11/2007
(Confidential)	(Confidential)	3/1999 - Present
Telos Field Engineering	(Confidential)	2/1997 - 3/1999

SCHOOL	MAJOR	YEAR	DEGREE
Arthur Mc Neil Institute	A+, Net+, MCP, CCNA Certifications	2008	Trade School Degree
Brick Computer Science Institute	Computer Repair	1997	Trade School Degree

Highlights:

Customer-focused technical professional seeking challenging support role within the computer, cable TV, telecommunications or VoIP arena. Broad technical knowledge base and ability to rapidly adapt to new technologies, tasks and tools. Exceptional interpersonal communication and customer service skills, with proven success in establishing effective working relationships with managers, teammates and subordinates. Solves problems through active listening and critical thinking.

Companies I like:

Any

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Computer Repair
• Help desk
• Desktop Support
• Network troubleshooting

Oversaw staff providing testing and repair of POS systems. Personally performed troubleshooting, diagnosis and repair of POS desktops and all-in-one computers. Developed and implemented standard testing procedures for quality control of repair work.