Motivated and capable customer service and sales manager and trainer with excellent interpersonal and leadership skills.

COMPANY	POSITION HELD	DATES WORKED
Village Home Mortgage	(Confidential)	8/2005 - 10/2007

SCHOOL	MAJOR	YEAR	DEGREE
Hofstra University	Elem. Ed./Psychology	1972	Bachelor Degree

Highlights:

Companies I like:

Call Centers

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• supervisor
• call center
• customer service
• telemarketing
• trainer

Trained and motivated sales reps to reach and exceed company goals. Managed daily call center operations.