Innovative and creative technical/customer support, with a high level of persistence and dedication to resolving issues.

COMPANY	POSITION HELD	DATES WORKED
Globus, Group Voyagers, Inc.	(Confidential)	1/2008 - 2/2008
Comcast	(Confidential)	7/1999 - 9/2007
Teletech	(Confidential)	10/1998 - 4/1999
Startek	(Confidential)	3/1998 - 10/1998
7-11	(Confidential)	3/1997 - 3/1998
Pizza Hut	(Confidential)	8/1987 - 4/1996
Pizza Inn	(Confidential)	4/1982 - 2/1987

SCHOOL	MAJOR	YEAR	DEGREE
MSCD	Social Welfare	1991	Bachelor Degree
College of the Mainland	Psychology	1980	Associate Degree

Highlights:

Companies I like:

Travel, technical support, customer service, call center

Presentation
Technology Solutions
Sales Support
Leadership

• Call Center
• Customer Service
• Technical Support
• Reservations Agent

I was able to explain issues in such a way that the lay person had a better understanding of the issues, this promoted education of the product and usage. Above and beyond personal responsiblity for resolving issues and contacting customers with resolutions.