Ronald H

MR ROI - The Truly Tangible Asset

Occupation:

Help Desk Specialist

Location:

Maple Heights, OH

Education Level:

Trade School

Will Relocate:

YES

Description

Excellent Help Desk professional,

Accomplishments

Highlights:

Companies I like:

Microsoft

Job Skills

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Keywords

helpdesk
tech
support
customer

Responsibilities

Training staffing on troubleshooting High Speed Internet issues on Cable(DOCSIS) specs. Creating Piviot tables from dialer info to track weakness an strengths of troubleshooting agents