I am an outgoing Support Tech with 13 years experience seeking a position in Customer Service or Tech Support. I am skilled in communicating with customers and determining their needs. I have a "can-do" approach to client support and an eagerness to learn new things and add them to my bag of tricks for troubleshooting and problem-solving.

COMPANY	POSITION HELD	DATES WORKED
Best Access Systems	(Confidential)	1/2005 - 6/2007

SCHOOL	MAJOR	YEAR	DEGREE
Central Dauphin East HS	Accelerated College Prep	1982	High School/GED Degree

Highlights:

Have performed IT end-user support for 14 years and have been a professional drummer/vocalist for over 30.

Companies I like:

Music Business, Record Companies, Healthcare, Software, Computer

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Microsoft Office
Requirements Analysis & Specification
Resource Management
Leadership
Innovation

• email
• desktop
• Windows
• Outlook
• PDA
• network
• IT
• Support
• Application
• Microsoft
• Helpdesk

New product testing Tier 2 Phone Support Application and database upgrades