Accomplished program management professional with a strong portfolio of successes in various business analyst, project management and marketing roles. Exceptional team leader able to manage, motivate and challenge both virtual and cross-functional teams in order to achieve desired results. Proven strategic thinker and problem solver. Demonstrated ability to influence all levels of the organization through extraordinary communication, documentation and management skills. Able to adapt quickly to constantly changing business priorities. Skilled at identifying process improvement opportunities, proposing and implementing solutions. Demonstrated knowledge of change management, and experience implementing new process/technology to standardize operations and improve business efficiency. Executive MBA from San Diego State University, San Diego, California.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2007 - Present
Hewlett-Packard	(Confidential)	9/1993 - 5/2005

SCHOOL	MAJOR	YEAR	DEGREE
San Diego State University	Business Administration	2000	Master Degree

Highlights:

Companies I like:

Sony, Microsoft, Intuit, Qualcomm, Hewlett-Packard

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Busness Analysis
• Program Management
• Project Management
• Vendor Management
• Product Management
• Marketing
• Localization
• Training
• Program Team
• Cross-Functional
• Director
• Business Operations
• Documentation
• Client Relationship Management

Working with Fortune 100 clients in the Consumer Packaged Goods (CPG) industry, gather, review and synthesize business objectives and customer needs and produce detailed Business Requirements Documents for various software projects, including process flows and use cases where appropriate. Liaise and manage communications between clients and internal development staff to facilitate smooth and timely progression from business requirements gathering to final production and customer acceptance of Learning Management Systems (LMS), learning portals, and e-Learning training programs Major Contributions: • Produced marked improvement in customer satisfaction rates resulting in significant increase in repeat and up-sell business with existing clients • Designed and implemented internal project management tools and processes resulting in accurate project scoping and cost estimation and an average 15% improvement in project profitability