highly motivated customer service representative with excellent communication skills willing to learn,very resourceful and creative

COMPANY	POSITION HELD	DATES WORKED
Smokey Bones Restarant	(Confidential)	1/2005 - 6/2007
Eckerd Health Services	(Confidential)	10/2003 - 9/2004
One Call Systems	(Confidential)	3/1999 - 10/2003
General American Corporation	(Confidential)	3/1997 - 8/1998

SCHOOL	MAJOR	YEAR	DEGREE
Westmoreland County Community College	Human Services	2008	Associate Degree
Connelley Adult Basic Education	GED/Academic	1993	High School/GED Degree
Connelley Adult Basic Education	GED	1993	High School/GED Degree

Highlights:

10/03 to 9/04 Eckerd health services 620 Epsilon dr pgh,pa 03/99 to 10/03 One call Systems 115 Evergreen Heights dr Pgh,Pa 01/05 to 6/07 Smokey Bones Restaurant Pittsburgh,Mills Blvd Tarentum,Pa

Companies I like:

call center

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
microsoft word

• customer service

Responisbile for answering incoming calls relating to pharmacy plans,had to explain to members what was covered and not,also spoke with doctors and pharmacist