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About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Collections Agent |
Highlights: |
Streamlined Bankruptcy Department. Streamlined Customer Service Department. Streamlined Repossession Department. Created Coaching Culture that was benchmarked throughout the company. Developed future leaders of the company. Exceeded productivity by 25%. Reduced processing time by 50%. |
Ideal Companies: |
T-Mobile, Aetna, Lehigh hospital, PNC |
Education level: |
Bachelor |
Will Relocate: |
No |
Location: |
Gilbertsville, PA |
Major Responsibilities
In my last position I led the day to day operations of department of 95+ employees, including 10 supervisors. I created a coaching culture that was benchmarked throughout the company. I played a major role in making headcount decisions for the department. I worked with our outsource partner in Asia to provide exceptional customer service to our customers.
Work Experiences
9/1997 - 1/2008
