Norma B

IT Support Technician

Occupation:

Help Desk Specialist

Location:

Buckley, WA

Education Level:

High School/GED

Will Relocate:

Description

Customer Oriented Information Technology Specialist with great communication and leadership skills. Resourceful, loyal, hard-working. Team player.

Work Experience

COMPANY	POSITION HELD	DATES WORKED

Regence Blue Shield	(Confidential)	1/2000 - 12/2007
Regence Blue Shield	(Confidential)	1/2000 - 12/2007

Education

SCHOOL	MAJOR	YEAR	DEGREE

Salmon River Senior High	Graduate	1976	High School/GED Degree

Accomplishments

Highlights:

Companies I like:

Group Health, REI, City of Auburn

Job Skills

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Keywords

Desktop Support

Responsibilities

Interfaced with support representatives to resolve complex integration and operational issues. Provided 3 Tier troubleshooting and problem resolution.