Customer service representative with over eight years experience seeking a position utilizing my attention to detail, interpersonal and problem solving skills.

Highlights:

VERIZON TELEPRODUCTS – West Chester, PA Distribution Specialist, 2007 – 2008 • Processed and verified the return of computer equipment accessories. Customer Service Representative, 2000 – 2007 • Tracked equipment packages and resolved shipping issues. Arranged returns and reshipments. • Placed orders for equipment, explained billing charges and credits. • Directed calls to appropriate departments when needed. • Answered technical support calls on operations and setup of phone equipment. ESCROW BANK USA – Horsham, PA Document Auditor, (Part time), 2003 – 2004 • Audited pools of mortgages to be sold per specified agency requirements. • Notated additional documentation for proper custodial storage. BANK OF AMERICA CREDIT CARD SERVICES – Horsham, PA (Formerly Fleet Credit Card Services) Customer Service Associate, 1999 – 2000 • Answered calls about billing statements concerning interest rates, finance charge calculations and service fees. • Processed billing adjustments, payment errors and disputed charges. DELAWARE VALLEY FINANCIAL SERVICES, INC. – Berwyn, PA Customer Service Representative/Correspondent, 1999 • Serviced variable annuity contracts, established third party authorizations, clarified customers’ policies. • Responded to customer inquiries, verified signatures utilizing Kodak Imaging file system, updated information. OLSTEN STAFFING SERVICES – Allentown, PA Correspondence Processor, 1996 – 1997 • Processed customer inquiries, sorted and distributed correspondence and payments. DORNEY PARK AND WILDWATER KINGDOM – Allentown, PA Group Leader, Summer of 1996 • Supervised and operated a TCBY, including opening, closing, controlling cash flow and inventory. • Created and monitored employee schedules. Trained employees on product preparation and proper cash register procedures. Assistant Group Leader, Summer of 1995 Food Line Worker, Summer of 1994 EDUCATION BLOOMSBURG UNIVERSITY – Bloomsburg, PA • Coursework in Master of Science Program, 1997 – 1998 • Bachelor of Science in Speech Pathology/Audiology, 1996

Companies I like:

Merk

P&L responsibilities
Presentation
Technology Solutions
Sales Support
Rapport Building

• Detail Oriented
• Problem Solver
• Strong Rapport Builder
• Analytical
• Good Communicator

Worked in call center for over eight years. My goal is to serve customers completely, so that they do not need to make additional inquiries for more information