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Description
Dedicated Operations professional with 17 years experience in the insurance industry. Excellent leadership, communication and project management skills

Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
Dental Network of America | (Confidential) | 4/1991 - 2/2008 |

Education
SCHOOL | MAJOR | YEAR | DEGREE |
---|---|---|---|
Southern Illinois University | Healthcare Management | 1987 | Bachelor Degree |

Accomplishments
Highlights:
Implemented Fraud & Abuse program. Implemented Interactive Voice Response system Developed System enhancements for new line of businessCompanies I like:
BCBS of Illinois, Aetna, Delta Dental, Humana, United Healthcare

Job Skills
Organizational Process Design | ![]() ![]() ![]() |
Business Writing Skills | ![]() ![]() ![]() ![]() |
Organizational Process Design and Development | ![]() ![]() ![]() ![]() |
P&L responsibilities | ![]() ![]() ![]() ![]() |
Presentation | ![]() ![]() ![]() ![]() |
Technology Solutions | ![]() ![]() ![]() ![]() |
Leadership | ![]() ![]() ![]() ![]() |

Keywords

Responsibilities
Lead multiple discipline operations areas to meet or exceed required timeliness and accuracy metrics. Develop and implement system enhancements to improve efficiency.
