Description
Dedicated Operations professional with 17 years experience in the insurance industry. Excellent leadership, communication and project management skills
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Dental Network of America | (Confidential) | 4/1991 - 2/2008 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Southern Illinois University | Healthcare Management | 1987 | Bachelor Degree |
Accomplishments
Highlights:
Implemented Fraud & Abuse program. Implemented Interactive Voice Response system Developed System enhancements for new line of businessCompanies I like:
BCBS of Illinois, Aetna, Delta Dental, Humana, United Healthcare
Job Skills
| Organizational Process Design |  |
| Business Writing Skills | |
| Organizational Process Design and Development | |
| P&L responsibilities | |
| Presentation | |
| Technology Solutions | |
| Leadership | |
Keywords
Responsibilities
Lead multiple discipline operations areas to meet or exceed required timeliness and accuracy metrics. Develop and implement system enhancements to improve efficiency.
