Results oriented service manager that thrives on exceeding desired goals through strategic planning and execution. Operate with focus on profitability, customer satisfaction and employee morale.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2007 - Present
Eastman Kodak Co.	(Confidential)	4/2001 - 5/2007

SCHOOL	MAJOR	YEAR	DEGREE
Golden Gate University	Business Administration	1986	Master Degree

Highlights:

Held Director of Service position with Eastman Kodak Health Group in US for last several years and was responsible for exceeding profitability goals while maintaining outstanding customer satisfaction levels. Also, when I was at the regional manager position in New York City, I was rewarded for customer satisfaction by achieving the highest level possible, 100% on four occasions.Recently, responsible for having the pay structure for field employees restructured to better reflect market demand.Have demonstrated significant flexibility in relocating several times to take on positions of greater responsibility.

Companies I like:

General Electric, Ingersoll Rand, NCR, Pitney Bowes, Xerox, EMC, Unisys, Dell, AT&T, Fugi, Konica, Toshiba, Hewlett Packard, Siemens, Phillips Medical, Ricoh, Stryker, Apple, Data General, 3M, Storagetek, Texas Instruments, Diebold, ADT, Sharp, Brother, Nextel, Oracle, Hitachi, Bechman Coulter, Roche

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service Manager
• Director of Service
• Service Manager
• Service Director

Maximized profitability through new revenue programs and initiating cost containment methods. Drove customer satisfaction to 95% by ensuring all of the little things are done on a consistent basis.