High energy relations specialist with exceptional interpersonal, communication and project coordination ability. Resourceful, creative, logical, loyal and focused.

COMPANY	POSITION HELD	DATES WORKED
Pulte Homes, Inc.	(Confidential)	11/1998 - 6/2007

SCHOOL	MAJOR	YEAR	DEGREE
Macomb Community College	Nursing / Business	1974	Associate Degree

Highlights:

Managed the rewrite of our Customer Satisfaction surveys and the development of an online survey option. Led a project to bring the customer satisfaction survey raw data in house. This allowed us to reduce cost by producing our own reports and allowed for more control over the formatting and analysis of them.

Companies I like:

Goggle, Climbers.com, Continental Services, Chrysler, Citigroup, Taubmann, Pulte Homes, Henry Ford Hospital, Trinity Health Care,

P&L responsibilities
Presentation
Technology Solutions
Leadership

• Reporting and Analysis
• Liaison
• Project Specialist
• Customer Relations Manager
• Business Specialist

My activities as the company's Customer Service Liaison allowed me to engage numerous other departments on projects. Since interdepartmental projects traditionally had not run smoothly, I insisted on throughly investigating and then communicating potential issues up front. All potentially affected departments were ask to be represented. The systems were delivered more on time than ever before with less rework or implementation issues. The project team approach we used became widely adopted throughout the company. I worked with the IT department to develop means to retrieve data from independent systems, in order to create report and analyze Customer Relations data bumped against financial data. This gave the company a new way of looking at the business.