Results oriented, highly motivated Customer Relations Management professional with expertise in streamlining procedures for improved functionality and cost effectiveness. Proven ability to oversee complex projects and effectively manage staff. In-depth knowledge of windows operating systems and MS office programs. Strong communication skills with track record of delivering effective presentations and excelling in coaching/teambuilding.

COMPANY	POSITION HELD	DATES WORKED
KeySpan Energy	(Confidential)	12/1980 - 9/2003

SCHOOL	MAJOR	YEAR	DEGREE
JW Dye Training Center	Labor Relations/HR	1992	Trade School Degree
Suffolk County Community College	Business Admin & Foreign Language	1981	Associate Degree

Highlights:

Companies I like:

Large/Medium size entreprenurial

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• manager
• administrator
• coordinator
• director
• supervisor
• assistant

Monitored work processes improving system-wide productivity. Implemented procedure and policy changes within district to streamline workflow and increase accuracy/accountability by job type. Managed Human Resources functions – performance appraisals, disciplinary actions, payroll and worker’s compensation