Customer Service Operations Manager with exceptional people management skills, communication and interpersonal skills. Loyal, creative, and dedicated to the job at hand.

COMPANY	POSITION HELD	DATES WORKED
Evolution Furniture	(Confidential)	4/2000 - 8/2007

SCHOOL	MAJOR	YEAR	DEGREE
SF State University	english lit	2000	Bachelor Degree

Highlights:

Companies I like:

Google, Sony, Benefit Cosmetics,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Purchasing/data entry
• CS Mananger

Presently lead all Customer Service for all three store locations and one warehouse. Involved expediting puchase orders, returns, freight claims, client complaint via email, phone, and walk in at store level.