I have strong customer service/call center background and excellent verbal and written communication skills. I am a dependable, team player, with an excellent work ethic and capable of multi-tasking a variety of challenges and responsibilities in a busy call center environment. I have a strong dedication and commitment to excellence and require a minimum amount of supervision. I am good at planning and prioritizing my work and pride myself in being one of the strongest team players at all my places of employment. I have strong leadership capabilities and am great at building and maintaining relationships. I am capable of learning and applying new skills quickly. My dedication to my job often exceeds normal expectations.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	9/2007 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Greeley West High School	General Education	1986	High School/GED Degree

Highlights:

MICHELLE WILLIAMS 1523 S. Fairplay Way Aurora, CO 80012 720-748-4746 Objective: Seeking a responsible position within a reputable Company where my professional experience, talents, and abilities would be an advantage to the growth of my employer and myself. Education: Greeley West High School 1983 – 1986 General Education/Diploma Special Skills: Computer skills (MS Word, MS Excel) Customer service Communication skills, Written Communication Telephone Reception Multi-tasking Strong Leadership skills Strong Organizational skills Typing (60wpm) 10-key WORK HISTORY: 9/2004 – Present New World Mortgage – Aurora, CO Loan Processor ? Responsible for collecting required documentation and data entry of loan information. ? Creating loan disclosure documents for required signatures. ? Reconciling income, property, employment, asset and credit information onto final loan application for submission. ? Preparing & submitting a completed file to underwriter. ? Meeting any and all loan conditions for closing. ? Coordinating the closing with borrowers & Title company & closing department. ? Confirm funding of loan. ? Trained Loan Processors to collect required documentation and data entry of loan information, as well as reconciling income, property, employment, asset and credit information onto final loan application to meet all loan conditions for closing. 2/1997 – 9/2004 Genesys Conferencing - Highlands Ranch, CO Video Reservations Lead/Specialist ? Responsible for training and scheduling department of seven video reservationists for Fortune 1000 company. ? Point of contact for escalation of customer issues. ? Training personnel on reservation software. ? Creating and distributing conference schedules for largest clients, including IBM North America. ? Implementing processes and procedures ? Responsible for scheduling video reservations. ? Updating existing reservations. ? Monitoring of national & international inboxes for new video conference requests. ? Scheduling of large (over 80+ sites) video conferences for major corporations (i.e. IBM, Indy Mac, JP Morgan, MTV, Capital One, EDS). ? Answering incoming calls for all Global (national & international) regions. ? Entering new clients in billing system. ? Implemented processes and procedures for IDLN broadcasts, across the globe for video conference participation. ? Implemented public room processes and procedures for locating public rooms across the globe for video conference participation. ? Required the ability to multi-task a variety of challenges and responsibilities. 7/1996 – 2/1997 Lockheed Martin – Denver, CO Help Desk Customer Service ? Responsible for answering incoming calls and opening trouble tickets for Lockheed Martin locations across North America. ? Assignment of technicians for trouble tickets resolution. ? Verifying with customer/technician that issues have been resolved and “closing” of trouble tickets. 9/1994 – 7/1996 Migrant Education – Commerce City, CO Records Clerk ? Responsible for updating and maintaining public school records with Migrant Education records. ? Creating & distributing school lists (roster) with current valid enrollment information of migrant students to Denver Public Schools. ? Enrolling of new students in the Migrant Education Program. ? Implemented computer program to track and log migrant students currently enrolled in public school system. 1993 – 1994 Carlson Systems – Denver, CO Receptionist/Secretary to Inside Sales ? Responsible for preparation of sales documentation (word documents, spreadsheets, invoices). Sorting and filing of daily sales invoices. ? Running credit reports and opening new customer sales accounts. ? Prepared weekly/monthly sales reports. ? Prepared monthly sales reports for Denver branch office. ? Answering & transferring of incoming calls. 1991 – 1993 State Farm/Law Offices of George H. Pearson – Topeka, KS Receptionist/Secretary ? State Farm -Responsible for updating customer policies. ? Mailing out new & updated policies. ? Received payments of policies. ? Reimbursement of any roadside services to State Farm policy holders. ? Sending daily updates to corporate office for effective changes. ? Scheduling Agent’s appointments and schedule. ? Answering incoming calls. ? Law Office – Responsible for typing of word & legal documents. ? Scheduling of attorney’s appointments & court schedule. ? Coordinating & scheduling court dates with court house docket scheduler. ? Answering incoming calls. 1989 – 1991 Thomas Green Securities – Rancho Bernardo, CA Receptionist/Secretary ? Responsible for updating clients of current stock holdings and current stock prices. ? Stock market research. ? Completing trade transactions. ? Preparation and distribution of weekly investment newsletter. ? Answering incoming calls. 1988 – 1989 LF Thompson – San Diego, CA Receptionist/Secretary to Sales Staff ? Responsible for answering & transferring of incoming calls. ? Assisting Sales staff with typing of documents, invoices and weekly sales reports, References Jodie Chandler – Cell 303-437-8236 - Supervisor Jeff Bahde – Home 303-773-9056 - Supervisor Rita Salcedo – Home 303-948-3088 - Supervisor Becky Heredia – Cell 303-883-6739 - Personal Brad Byler – Home 720-333-3775/ Cell 720-941-7854 - Personal Crystal Buzbee – Work 303-804-1603/ Home 303-420-7282 - Personal

Companies I like:

Secure and Stable companies that plan on being in business for a long period of time.

P&L responsibilities
Presentation
Technology Solutions
Sales Support
Leadership

• Admin Assistant

Implementing processes and procedures for many of the jobs I've worked for. I am usually one of the strongest team players within a short time because I apply new skills quickly.