Enthusiastic, Innovative proven leader in service with exceptional written and verbal communication skills. Extremely detailed with expertise in conflict resoloution. Loyal, professional, creative

COMPANY	POSITION HELD	DATES WORKED
PureFormance Training Center	(Confidential)	9/2006 - 7/2007
Client Development Services	(Confidential)	3/2003 - 9/2007

SCHOOL	MAJOR	YEAR	DEGREE
Cherokee High	Diploma	1987	High School/GED Degree

Highlights:

Companies I like:

Cox Communications, Embarq, Nevada Power, Planet Hollywood

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Leadership

• Supervisor
• Manager
• Account Manager

Training manager for all new hired CSR's. Created and implemented a new hire training manual. Escalations Manager responsible for all internal service issues with internal and external customers.