My credentials include: • 10+ years management experience and record-setting sales leader. • Respected leadership skills with experience training and motivating employees, in addition to, developing outstanding management teams. • Extensive experience preparing and managing P & L’s and budgets to achieve bottom line performance. • Effective communication skills with all levels in and out of the company, in addition to customers and outside vendors. • An uncompromising emphasis on impeccable customer service, sales building, expense reduction and maximizing profits. • Goal-oriented, very organized, and an eye for details. • Computer literate and proficient with Microsoft Outlook, Excel, Word and PowerPoint. Windows NT, ME and XP.

COMPANY	POSITION HELD	DATES WORKED
Family Dollar	(Confidential)	/2005 - /2006
CVS	(Confidential)	/2001 - /2005
Central Parking System	(Confidential)	/1999 - /2001
PaPa Johns Pizza	(Confidential)	/1996 - /1999

SCHOOL	MAJOR	YEAR	DEGREE
University of Maryland	BS Personnel Management	1994	Bachelor Degree

Highlights:

Companies I like:

Starbucks

• Responsible and accountable for driving district wide business results through the effective coaching of Store Managers in the key areas of retail revenue growth, managing expenses, developing people and outstanding customer service. • Analyzing stores financial data and partnering with the Store Managers to take action to maximize revenues and control costs at or below budget. • Ensuring that all loss prevention and shrink procedures are adhered to and that district specific shrink targets are achieved through bi-monthly loss prevention shrink estimates. • Planning, identifying, communicating and delegating key responsibilities and practices to the store management teams to ensure smooth flow of operations within the district. • Reviewing store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to store management team in order to take action and achieve operational goals. • Creating district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results and follow up consistently to ensure accountability to plans. • Monitoring and managing district-wide management staffing levels. Ensuring management-level partner development and talent acquisition in order to achieve and maintain district operational requirements. • Motivating and inspiring teams to high performance and friendly responsive customer service. Committed to providing an atmosphere of exceptional employee morale. • Keeping all associates focused on integrity, honesty and knowledge that promote the culture, values and mission.