Fully resolve customers dissatisfactory experience with company in manner satisfactory and accommodating for both parties involved.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2002 - Present
Northwest Airlines Inc.	(Confidential)	1/1989 - 9/2001

SCHOOL	MAJOR	YEAR	DEGREE
Adelphi University	Communications	1988	Bachelor Degree

Highlights:

Ability to travel , positive negotiations with highly diverse situations.

Companies I like:

Sleepy's, Raymor and Flanigan, Home Depot, Lowes

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service efficientcy

As representative for company responsible for resolving customer complaints filed with local Better Business Bureau's, Consumer Affairs, and State Attorney Generals Offices.