An experienced successful customer service manager with a big picture approach to diverse service needs, enthusiasm for WOWing customers, a commitment to bringing out the best in each member of the team, and a passion for making a difference.

COMPANY	POSITION HELD	DATES WORKED
Wright Express	(Confidential)	9/2004 - 7/2007
Hewlett Packard	(Confidential)	3/2000 - 11/2002
Compaq Computer	(Confidential)	4/1998 - 11/2002
Digital Equipment Corp	(Confidential)	8/1987 - 4/1997

SCHOOL	MAJOR	YEAR	DEGREE
LH High School	na	1971	High School/GED Degree

Highlights:

Companies I like:

John Hancock, Unum, Aetna, US Government, IBM, Cisco

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Leadership

• Management

• Managed a staff of 5 supervisors and 75 Customer Service Representatives, in an inbound call center environment for Wright Express, insuring delivery of outstanding customer support 7x24. • Expanded business contingency support capabilities through start up of new team in Utah, located remotely from corporate headquarters in Maine.