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Experienced IT Manager with tact
Dynamic manager and leader with over 10 years of experience in IT operations, maintaining and improving systems while building and nurturing high-performance support teams for diverse organizations. Reputable for delivering high-impact, user-friendly solutions for complex issues while gathering support for change through confident and strategic planning. Expertly combine critical thinking, training and communication skills in administration and maintenance of day-to-day technology operations.
Information Technology Manager
About Me
Industry: |
Management & Business |
|---|---|
Occupation: |
Information Technology Manager |
Ideal Companies: |
Exxon, Chevron, Hilton, Citi, Cisco |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
The Colony, TX |
Major Responsibilities
Direct responsibility for all aspects of the firm’s IT infrastructure including Programming, Desktop and Server Support, Telephony and Records and Document management. Provide support for about 60 clients and management of over 850K scanned documents. Implemented proactive anti-virus deployment using McAfee EPO server. Deployed Blackberry server and moving toward common platform of mobile devices with enhanced security. Implemented server alert system to monitor all systems via paging. Enhanced LAN by implementing VLAN’s to segment network traffic
Work Experiences
1/2008 - Present
(private)Manager
- Direct responsibility for all aspects of the firm’s IT infrastructure including Programming, Desktop and Server Support, Telephony and Records and Document management. Provide support for about 60 clients and management of over 850K scanned documents. Implemented proactive anti-virus deployment using McAfee EPO server. Deployed Blackberry server and moving toward common platform of mobile devices with enhanced security. Implemented server alert system to monitor all systems via paging. Enhanced LAN by implementing VLAN’s to segment network traffic.
3/2001 - 1/2008
HSBC
Manager
- Direct operations for 800-seat call center and manage support of Avaya G3R and local SAN of a 3 node HP cluster for all local file and print services, as well as support all local desktop and laptop PCs and Blackberry devices. Provides auxiliary support for Aspect (Davox) dialer, Aspect (Witness) call monitoring system and Cisco 6509 switches. Ensure operational standards through management of delivery and placement of telephony and computer equipment. Hands-on team leader, directing staff in troubleshooting local support problems with PC hardware and software, as well as provide technical information at all levels of knowledge and understanding. Generate detailed requests for proposals and expenditures and upgrade directory and data for accelerated facility expansion. Rewrite and update sites disaster recovery plan. Expertly manage and guarantee efficient processing and completion of customer work orders.
8/1998 - 3/2001
HSBC
Individual Contributor
- Built and maintained Novell servers, as well as provide account administration for NDS. Designed, assembled and maintained sites MS Exchange server infrastructure and fax server. Coordinated creation of in-house account management team and provided training and support, as well as to remote staff. Promoted from night shift PC support to backup operator and server support within 6 months of hire.
3/1996 - 8/1998
