Occupation:Customer Service Supervisor |
Location:Urbana, AR |
Education Level:Bachelor |
Will Relocate:YES |
Description
High energy supervisor with excellent communication, leadership, and interpersonal skills. Loyal, creative, and dedicated.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | (Confidential) | 6/2000 - Present |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| University of Phoenix | Business Management | 2007 | Bachelor Degree |
Accomplishments
Highlights:
Job Skills
Keywords
Responsibilities
Presently supervisor a team of 30; consisting of 26 sales associates and 4 Team Leaders. Supervises daily operations and actively assists and provides direction to subordinates as required. Provides human resources support including managing the hiring, salary determination and competency assessment processes. Coordinates multiple projects, orchestrates meetings, develops timelines. Ensures projects are completed on schedule following established procedures and schedules. Promotes a team environment and provides work direction and guidance including coaching, professional development and training. Resolves grievances. Assists manager with development of short and long range departmental goals and objectives. Produces management information reports. Reviews department/unit/area performance to ensure quality and/or quantity goals are met to include business and financial aspects. Develops operating and customer service procedures. Serves as a liaison between management, other departments, subordinates and/or members. Resolves problems and complaints from client departments, other managers and/or members. Ensures compliance with department/organization policies/procedures.
