Executive-level training professional with over 15 years of award-winning experience in performance improvement, consulting, instructional design, development and delivery, and management of an enterprise-wide training function.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	2/2006 - Present
USAA	(Confidential)	1/2002 - 10/2005

SCHOOL	MAJOR	YEAR	DEGREE
Southern Ohio College	Computer Programming	1982	Associate Degree

Highlights:

Companies I like:

Wachovia, USAA, Chase Bank, Wells Fargo, General Electric, Valero

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Training
• Customer Service
• Learning

Increased utilization by 48% through process improvements and staff realignment with cost savings of $1.15M. Within 4 months of accepting the job I was able to evaluate current work levels, skills and competencies of staff, and existing processes to implement a plan to align the staff with annual operational goals. Reduced time-to-performance of new hires by 32% and delivered $764,000 in reduced shrinkage. Current training delivery model was 100% instructor-led; implemented a blended learning model with extensive usage of eLearning and simulations.