Very professional Trainer/Facilitator with exceptional interpersonal skills. Flexible, creative and loyal.

COMPANY	POSITION HELD	DATES WORKED
Avaya	(Confidential)	7/2007 - 10/2007
USAA	(Confidential)	2/2007 - 10/2007
FrontRange Solutions	(Confidential)	7/2000 - 10/2007

SCHOOL	MAJOR	YEAR	DEGREE
Radiological Technology Academy	Medical	1981	Trade School Degree
Judson College	Business	1981	Associate Degree
Waverly High School	Business	1979	High School/GED Degree

Highlights:

Being recognized as the Subject Matter Expert in my field of delivery and being chosen to train the elite customers.

Companies I like:

IBM, Oracle, FedEX

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Training
• Instructor
• Consulting

Delivered Customer Service/Sales Training to over 1500 Telephone Associates. This allowed a substantial increase in customer service ratings.