Fluent in English and Spanish; beginning French. Excellent knowledge of MS Office and the Internet. Type 70 wpm. Top-notch customer service and communication skills. Strong interpersonal and teamwork skills, the ability to analyze information, as well as an interest in investigating and negotiating settlements. Ability to stimulate others to decision making. Ability to analyze and improve upon existing complications that may arise. Ability to reason with co-workers and overcome objections. Ability to initiate and take on new tasks and complete them successfully. Possess desire to maintain busy.