Highly personable Computer User Support Specialist II, and Customer Service/Office Clerk with over 18 years of experience, which included responding to and coordinating the resolution of Help Desk calls from users of computer systems; Increasing users knowledge functioning as an information booth for inquiries regarding equipment or system status. Instrumental in listening carefully and asking questions to diagnose the nature of the problem, and then patiently walking the user through the problem-solving steps.
My skills in customer service are excellent and I can handle customer problems in a tactful manner. You’ll find my communication skills well above average and I have had the opportunity to interact with very diverse populations and individuals of all ages. I can interview with business clients to gather facts and put these facts into written materials; interpret rules, regulations and policies; plus function positively as part of a team. You can trust me to work unsupervised, meet deadlines, and develop creative ideas that will make a difference in services rendered to the general public.
Received numerous Service Awards for outstanding track record of positive feedback.
Description
