Employed by industry leader as Corporate Operations Director in the hospitality industry. International and multi-unit leadership experience.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/1990 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Bournemouth University, UK	Hotel & Catering Management	1982	Bachelor Degree

Highlights:

Companies I like:

Leading companies in the hospitality, fitness, staffing and entertainment industries.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• 20 years of management experience. • Accountability for maintaining a full service hotel product on 5 star cruise ships. • Develop customer service and product related policies and procedures for 3 brands. • Ensure customer service satisfaction ratings meet set targets. • Financial analysis and awareness to identify trends • Full P&L responsibilities • Responsible for the start-up of new ships and hotel product initiatives. • Working with worldwide agencies to achieve operational goals. • Develop and implement sales and marketing programs. • Develop recruitment, training & retention programs