Experienced administrator and seasoned professional with a proven record of exceeding company objectives. Government program administration, project management, policy and procedure development and community relations.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	2/2006 - Present
(Confidential)	(Confidential)	2/2006 - Present

SCHOOL	MAJOR	YEAR	DEGREE
UC Berkeley	Psychology	1992	Bachelor Degree

Highlights:

1. Conducted research on local housing market utilized in marketing plans for commercial and residential projects ranging from 20 to 60 Million dollars2.Developed, implemented and monitored the first Complaint Resolution Procedure advocated by Port Attorney and incorporated into Port Policy. Projected savings of 25% staff hours for 20043. Administered the Disadvantaged Business Enterprise (DBE) Program. Surpassed established goal by 31%, obtaining 59% being highest in Port History and fourth in U.S.

Companies I like:

City of Charlotte, County of Mecklenburg, Department of Housing

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Service Program Development
• Project Management
• Account Management
• Policy
• Strategic Planning

Presently manage New Townhome community for Ryland Homes. Remain at 133% of sales goal after only 2 months at location. The point here is that regardless of the goal, my achievement records consistently surpass the goal!