Professional with exceptional interpersonal, communication and leadership skills. Resourceful, creative, loyal

COMPANY	POSITION HELD	DATES WORKED
Fedex Kinkos	(Confidential)	6/1998 - 6/2007
Taco Bell, Inc	(Confidential)	6/1991 - 7/1998

SCHOOL	MAJOR	YEAR	DEGREE
University of Phoenix	Business Management	2007	Bachelor Degree

Highlights:

* 2005 President's Club #4 Standalone * 2003 President's Club #7 Standalone * 2002 President's Club #2 Standalone * Top Mission Statement Measurement Scores 98% * Top Sales Growth 121% * Top Profit Percentage to Plan 118% * Most Improved Center

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Management
• Retail
• Customer Service

1998-2007 Fedex Kinko's, Center Manager * Multi unit management experience of 3 locations * Direct supervision of 45+ team members * Team member development: performance reviews, mentoring, coaching and training * Oversee and perform payroll process * Evaluate and maintain inventory levels; oversee and perform inventory process * Plan and direct purchase and installation of equipment and machinery * Monitor and direct marketing activities * Oversee and maintain daily banking procedures * Oversee and maintain center audits and standard operating procedures * Handle commercial accounts, maintain customer database * Provide estimates and bids on large projects * Operations and financial reviews * Maintenance of fiscal reports and reporting procedures * Positions held: Sr. Center Manager, Center Manager, Spoke Center Manager, Assistant Manager Commercial Business, Office Manager, Project Coordinator