High energy professional with exceptional interpersonal, communication and leadership skills. Resourceful, creative, loyal

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2007 - Present
Bascom Palmer Eye Institute	(Confidential)	8/2001 - 5/2007

SCHOOL	MAJOR	YEAR	DEGREE
Miami Edison Sr. High	n/a	1994	High School/GED Degree

Highlights:

American Express Job Title: Customer Service Rep. 05/07 – current (954) 503 - 0515 Build professional relationships and rapport with card members in order to deliver personalized customer service. Prompt, efficient handling of incoming customer inquiries with exceptional customer service is goal one. Calls include inquiries on company services, billing discrepancies and product inquires, Annual Percentage Rates, payment issues and general inquiries. Represent thorough in-depth knowledge of company products, services, policies and procedures. Ensure all services are delivered in a timely and cost effective manner. Adhere to prepared rosters, attend team meetings and updates as required. To process accurate and timely transactions in conjunction with requested actions/suggested solutions in order to achieve the highest level of customer satisfaction. Interact with internal departments to provide the best resolution to Card member requests Bascom Palmer Eye Institute Job Title: Lead Receiving Clerk 08/01 – 05/07 (305) 326 - 6000 Duties include being responsible for overseeing the daily receiving and distribution functions at the warehouse facility and supervision of 3 employees. Prepares all items to be returned or shipped out of the hospital. Tag all capital equipment assuring that the buying staff receives appropriate paperwork, reviews inventory levels and makes necessary adjustments to maintain adequate inventory turns, and assists with the annual fiscal year-end inventory and periodic cycle counts. Running reports on inventory, items being ordered & delivered to and from hospital. Provide back-up for the other employees when absent. Receiving incoming packages, filing, and logging all deliveries into inventory log. Recording all daily activities, deliveries by UPS and Fed EX carriers. Delivering special purchase and warehouse to departments within the campus facility. Filling requested orders, and processing special order requests. Responsible for mail room duties, which include delivering incoming mail throughout the Bascom Palmer Eye Institute facility. Making routine stops to pick up outgoing mail, and sorting them out for mail courier. Assisting buyers in handling open discrepancies. Perform counting and restocking of supply areas and par levels throughout the facility including, Operating Room, Recovery Room, Anesthesia, 5th and 6th floor Exchange Carts and other designated areas. Maintaining all supply areas and/or par level carts in a neat and orderly fashion. Remove any outer cardboard boxes from supply and/or par level cart. Over stocked items will be returned for credit and damaged goods for exchange. Checks expiration dates on supplies in inventory, on par stock areas, and rotating supplies. Assists with the unloading, unpacking and storage of inventory items or slow moving items. Receives approved internal department requisitions and/or computer requisitions and delivers supplies to hospital departments in a timely manner. Assure supplies are charged to appropriate department. Responsible for Inventory and re-order of cylinder gas and the removal of the tanks for return. Assists with the annual inventory and cycle counts as needed. Linen duties include, placing linen orders on a daily basis, replenishment and exchange of linen to assigned departments, collection of soiled laundry and removal of soiled linen. Enter all assigned supply locations, par level areas and department supply requests into the system. Review all pick tickets and shortage reports that are provided by the department's computer system. Report any discrepancies, and other miscellaneous duties.

Companies I like:

Disney, Microsoft, Google

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Presently lead all domestic and international brand activities. Involved in company wide implementation of new ERP system.