Solid background in revenue cycle & claims management; medical practice operations & financial analysis 23 years experience as healthcare administrative professional Ability to direct complex projects from concept to fully operational status Goal-oriented individual with strong leadership capabilities Organized, highly motivated, and detail-oriented problem solver Proven ability to motivate others to work as a team Solid multi-tasking professional with strong communication and interpersonal capabilities

Highlights:

Managed day-to-day operation of the Customer Service and Cash Posting Teams Assisted in research and development for medical assisting program initiatives Oversaw all facets of customer service to ensure high quality assistance Took leadership role in continual improvements to existing programs Developed KPIs for CBO Customer Service & Cash Posting Teams Created SOPs for Cash Posting and Customer Service Teams Maintained CBO supply, mail and courier budget Supervised staff of 10 and 2 supervisors Managed employee time and payroll Conducted departmental meetings Executed employee evaluations Staffed 85% of start-up CBO

Companies I like:

Sentara Health System, , Riverside Health System, Chesapeake Health System, Virginia Beach School District, Amerigroup Corporation, ValueOptions

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Business Office Manager
• Medical Practice Manager
• Medical Office Manager
• Medical Practice Administrator

Provide financial & Clinical analytic support for 5 year strategic initiatives for Faculty Practice Plan Prepare PowerPoint presentations for clinical practices based on departmental Pro Forma goals.