As a Six Sigma Greenbelt, I have proven accomplishments in workflow optimization, project and performance management, research and problem solving while improving customer service. In my work as an Operation’s Manager in the Real Estate Tax Servicing Industry, I have demonstrated capabilities in team building, escrow services, title services, customer service/call centers and vendor relationship management. I am innovative and technically savvy and am not afraid to think outside the box to bring new cost effective methods to resolve issues.

COMPANY	POSITION HELD	DATES WORKED
Lenders First Choice	(Confidential)	9/2006 - 3/2007
Centex	(Confidential)	9/2004 - 9/2006
Transamerica	(Confidential)	11/1996 - 3/2004

SCHOOL	MAJOR	YEAR	DEGREE
University of Phoenix	BS-Management	2007	Bachelor Degree

Highlights:

Companies I like:

Sallie Mae, Freddie Mac, Deloitte and Federal, County or local state government.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Escrow
• Management
• Training
• Financial
• Real Estate
• Banking
• Operations Management

Lead the increase of productivity up by 45% in six months though streamlining processes and team building/empowerment techniques and worked with other outsourcing companies locally and internationally to decrease bottom line cost.