A position where my education, skills and experience can be an asset to your company and allows opportunities to learn and progress

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/2007 - Present
United Recovery Systems LP	(Confidential)	4/2006 - 4/2007
Ford Motor Credit Company-Puerto Rico	(Confidential)	5/2002 - 4/2006
San-Ri Hermanos Inc Ponce Cash & Carry Inc. 2	(Confidential)	7/2000 - 4/2002
San-Ri Hermanos Inc Ponce Cash & Carry Inc. 2	(Confidential)	7/2000 - 4/2002
Luna Commercial Corp Ponce Cash & Carry Inc.	(Confidential)	12/1988 - 7/2000

SCHOOL	MAJOR	YEAR	DEGREE
Pontificia Universidad Catolica de Puerto Rico	Managment	2001	Bachelor Degree

Highlights:

Companies I like:

Credit Unions, Ford, Att, General Motor, Comcast, Direct Energy

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

*Responsible for contacting customers who were delinquent with their mortgage loan, determine the reason for the delinquency and initiate the best plan for the customer and the company for the customer to bring the loan up to date as soon as possible. *Worked with customers to set up repayment plans based on their financial ability to pay *Resolved customer disputes and complaints to provide 100% Exceptional Customer Service