Solutions based thinker, loyal and values quality in workmanship; possesses excellent leadership, coaching, communication and project management skills.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/2006 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Rutgers, The State University	Journalism & Communications	1979	Bachelor Degree

Highlights:

Green Belt Certification - Six Sigma Effective cost savings achieved during re-sizing efforts at AT&T Management of Customer Relations Center-facilitated standardization of all Executive Customer Care Center - wrote and implemented all customer responses used in standard process.

Companies I like:

Verizon, Prudential, JP Chase Morgan, AT&T, Federal Government

Business Development
Strategic Planning
Organizational Process Design
Reporting
Balance Sheet Responsibility
Microsoft Office
Bookkeeping
Presentation Skills
Business Writing Skills
Design Organizational Process
Business Analysis
Sales Force Automation
Sales Interpretation
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Account management
• Public Relations
• Large team management
• Marketing
• Operations Manager

Executive Assistant to Executive Vice President/CCO - manages high maintenance/large account holders; management of all litigation relative to collection and foreclosures thereby minimizing loss; writing of Methods & procedures for various positions and training of same.