High energy professional with 20 plus years experience in building strong, motivated customer service teams.

COMPANY	POSITION HELD	DATES WORKED
Alpine Corporation	Operations Manager	3/2008 - 11/2008
Celmol, Inc.	(Confidential)	3/2005 - 11/2006
Vision Coach Corp.	(Confidential)	4/1994 - 12/2004
ITW Plastiglide	(Confidential)	3/1981 - 4/1993

SCHOOL	MAJOR	YEAR	DEGREE
Andrew Warde	College Prep	1964	High School/GED Degree

Highlights:

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Manager/Director
• Customer Service/Inside Sales Management

Increased daily shipments over 35% by designing and implimenting new shipping procedures while elimating late shipments and employee overtime. Developed and grew the customer service department into a highly efficient,productive and cohesive team.