Creative Trainer with strong customer service background and management experience.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	3/2004 - Present
Prince George's County Public School	(Confidential)	9/2001 - 3/2004
The Washington Post	(Confidential)	5/1988 - 9/2001

SCHOOL	MAJOR	YEAR	DEGREE
University of Memphis	Journalism/Advertising	1988	Bachelor Degree

Highlights:

Corportate TrainerCustomer Service ProfessionalElementary Education TeacherEvent PlannerGraphic Designer

Companies I like:

Vacation.com, Federal Govt, DC Govt, Verizon, Comcast, The Washington Post,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Trainer
• Professional Development Manager
• Customer Service

Presently provide exceptional customer service and effective adult technical training of multi-media devices which consists of copier/scanner/printer/fax, which in turn facilitates customer satisfaction and brand loyalty.