After supervising and managing customer service and consumer relations departments in a call center environment for 13 years, I have spent the last two years working at a news and entertainment weekly news paper, managing the back page content and supervising the individuals who contributed. I am looking for a new position that will utilize the experience and skills I have acquired through my Customer Service and Marketing background, that will also challenge and advance my skills in a creative and healthy work atmosphere. I am willing to relocate, and don't mind a non 9-5 work environment if that's what the position entails. I'm computer literate, posses excellent people and communication skills, can multi task at at any given moment, can supervise a large group of individuals in any type of work environment, and am very flexible in regards to management styles.

COMPANY	POSITION HELD	DATES WORKED
Village Voice Media - SF Weekly News Paper	(Confidential)	3/2005 - 4/2007
West Group Publishing	(Confidential)	3/2002 - 12/2004
The Share Group	(Confidential)	1/1999 - 11/2001
Avirnex Communications	(Confidential)	6/1996 - 10/1998
MCI Telecommunications	(Confidential)	2/1989 - 6/1996

SCHOOL	MAJOR	YEAR	DEGREE
Lord Beaverbrook	math	1978	High School/GED Degree

Highlights:

Trained Avirnex Sales and Customer Service office in Sydney Australia when business expanded to include thoer market. Trained Sales and Customer Service office in Cape Breton, Nova Scotia, when it was dcecided the company was going to re-locate the call center operations. Was chosen to train and hand off the business model.

Companies I like:

KQED Television, KFOG radio, San Jose Sharks Consumer Realtions Dept, San Francisco Chronicle, any record labels or online music companies, Working Assetts Long Distance.

Quality assurance, departmental and individual revenue goals, customer service and retention, ad copy, ad design, marketing, collections, adherence to deadlines, implementation of bonus/incentive programs, and conducting of weekly meetings and training sessions, disciplinary actions up to and including termination, coaching and mentoring, composition of employee reviews.