Focused and organized clerical and customer support specialist. My speciality is external and internal client resolution

COMPANY	POSITION HELD	DATES WORKED
Vanguard	(Confidential)	2/2006 - 4/2007
(Confidential)	(Confidential)	6/2005 - Present
CNA	(Confidential)	10/2002 - 7/2005

SCHOOL	MAJOR	YEAR	DEGREE
Graphic Communication Arts	Journalism	1987	High School/GED Degree

Highlights:

I worked on a process improvement project for CNA that was projected to increase profits by 3 million over.

Companies I like:

Orange County, Florida Hospital,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• data entry
• clerk
• clerical
• customer service
• part time

As an Underwriting Assistant for a homeowners company in Florida was very fast paced. I ofter ran reports for 4 Underwriters while responding to up to 100 inquiries per day over the phone from customers and agents. My turn around time for follow up was the fastest in the office and I am not afraid to dig my heels in to get the job done