Have worked in publishing and performing arts; nonprofit sector - education and healthcare. Interested in the private/for-profit area of employment. Customer service is exceedingly important - Customer Service Representatives are the Front Liners of any business!

COMPANY	POSITION HELD	DATES WORKED
KAISER PERMANTE	(Confidential)	7/2006 - 10/2006

Highlights:

Please see resume.

Companies I like:

KLUTZ Publishing, SUNSET Publishing, IDEO, APPLE, ANTHROPOLOGIE - visual merchandising, CHRONICLE BOOKS, Any Start-Up that appreciates input of experienced workers and is non-exploitative, Any non-profit organization that is run honestly, too.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification

(1) RELATIONALS, INC. - researched publishing companies (mainly newspaper publishers) and devised "script" to interest them in CRM software. Opened a few doors for the RELATIONALS though it didn't result in sales per se. (2) KAISER PERMANENTE - Interacting with staff of the Medical Records Department to put them at ease (I followed in the footsteps of an administrative assistant who created much bad feeling in the department).