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RssMultilingual Program Manager - Six Sigma Green Belt

I'm looking for opportunities in the areas of Project Management, Program Management and Lean Six Sigma. I'm mostly interested in opportunities in the US Pacific Northwest.

Application Support

Morrisville, NC

About Me

Industry:

 Information Technology

Occupation:

 Application Support

Highlights:

 Implemented several projects that have represented a total cost savings of $500K in Warranty costs

Ideal Companies:

 Hewlett Packard, Dell, Acer, Siemens, Solectron, IBM, Microsoft, Amazon
 

Education level:

 Associate

Will Relocate:

 Yes

Location:

 Morrisville, NC

Major Responsibilities

Program Management Customer Support Service & Support Warranty budget control Project Management

Work Experiences

8/2005 - Present

(private)

Individual Contributor

  • Regional Service Channel Program Manager Provide high-level management support in delivering expert PC / Server Hardware and Software Service solutions for 500+ Service Partners and 10 regional Representatives, across multicultural environments. Serve as key player in supporting IBM / Lenovo warranty and technical support functions, including addressing and resolving client concerns and training sales staff regarding all Warranty / Service policies. Serve as Project Manager, interfacing directly with third party vendors regarding service tools used by field technicians. Maintain communication with clients performing Warranty claim analysis and formulating analytical Cost vs. Benefit cases to support service initiatives. Assess project schedules, assign work tasks, monitor benchmarks, and report project status to regional management. Oversee training of 10 direct reports; serve as subject matter expert regarding all support tools and processes. Serve as Lean Six Sigma training coordinator.

8/1998 - 7/2005

IBM

Individual Contributor

  • See Lenovo for experience. IBM sold the Personal Computing division to Lenovo in 2005

5/1997 - 8/1998

Trinova

Individual Contributor

  • Served as director of the Miami Office, assembling and testing client-specific personal computers. Directly interfaced with clients to support system equipment, as well as modified, upgraded and repaired software applications and computer hardware. Assessed end user needs, consulting with client to evaluate hardware and software requirements. Supervised four field technicians and PC assemblers, overseeing all technical component assembly. Wrote end-user manuals for all computer models. Provided pre- and post-sales support to improve customer satisfaction. Oversaw training of both sales staff and field technicians regarding system operations and customer care.

3/1990 - 1/1997

B&B Electronics

Individual Contributor

  • Proactively developed high-end manufacturing testing procedures and equipment; troubleshot and repaired manufactured products. Held responsibility for devising multiple testing solutions and equipment for both functional and operational product testing. Proficiently analyzed serial and parallel ports, PC Board and Schematic design, and supported automated testing equipment. Performed Bill of Material research and price quotes for standard and custom products. Documented test procedures and devised solutions to meet product design schedules.

Education

Skills

Keywords