High skilled PC troubleshooter with experience in XP, Vista, 98, NT, and DOS environments. Very knowledgeable with Dell PCs, portables, and printers. Research until the problem is fixed. One call resolution. Loyal, confident, eager to learn.

Highlights:

Was Network administrator and all around IT department for Black Hat Industries Inc. as well as fill in for anything else they needed. Was promoted to 2nd assistant manager at Casual Male Big & Tall within 1 year of employment. Got 12 laptops configured in 3 days for American Traffic Solutions. I was also hired on permanent when my contract was up at University of Phoenix and was promoted to Faculty Tech Support Rep 2 weeks later.

Companies I like:

Microsoft, Intel, GoDaddy.com.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Troubleshooting
Upgrading PCs
Installing programs

• Help Desk
• NOC Technician
• Technical Support

Set up laptops and desktops for new employees. Set up user accounts in Active Directory for new employees.