Senior level professional with over 20 years of progressive experience in the design, development and delivery of cost-effective, high-performance technology solutions. Extensive qualifications in all facets of content lifecycle development, from initial feasibility analysis and conceptual design through documentation, implementation, user training and enhancement

COMPANY	POSITION HELD	DATES WORKED
Xerox	(Confidential)	4/1982 - 9/2006

SCHOOL	MAJOR	YEAR	DEGREE
U.C. Berkeley	C.S.	1982	Bachelor Degree

Highlights:

Identified and implemented solutions for nine Xerox accounts, generating over $6M additional revenue. Nine large Xerox accounts were not using the latest work flow and content management software. Conducted studies for each of the nine accounts, identifying solutions and implementing them for each account. Over two year period, surpassed expectations with additional $6M revenue. Created state-of-the-art system for employee registration process at Seattle Power and Light. Customer was manually tracking all employee requests for training. Hundreds of hardcopy pages had to be kept up-to-date with the current class schedule. Employees were missing class because notifications were not sent in a timely fashion. Reengineered process by creating input screens on the internet and developing a system of automated notifications to inform employees of class schedules. Led to removal of a major backlog problem and significant reduction in errors. Restructured workflow, changed the way language was stored, and recreated customer input sheet for Blue Cross Blue Shield. Time involved in creating a customer booklet, contract, and proposal for new customers was taking too long and overwhelming the system. Implemented major changes in workflow, storing of language, and methods for customer to provide information. Reduced time for process from over three hours to under one.

Companies I like:

Kaiser, Genetech, General Motors, BART, PG&E, Chevron, Railey's, Sutter

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Consultant
• Workflow
• Document Management
• Content Management
• Business Process
• IT BUSINESS ANALYST
• Process Improvement

Analyze complex IT challenges and develop solutions. Spearhead and facilitate ongoing process improvements. Anticipate obstacles and employ sound judgment in making decisions. Tactful and diplomatic in all communications. Adaptable, rapidly adjust to change. Results-driven, focused, detail-oriented