High energy customer service professional with skill in problem solving, resourceful,loyal, dedicted

COMPANY	POSITION HELD	DATES WORKED
Northwes Airlines	(Confidential)	3/1994 - 11/2006

SCHOOL	MAJOR	YEAR	DEGREE
Strayer University	Business Administration	2006	Master Degree

Highlights:

Twenty year military retired Air force Air Transportation Supervisor Thirteen years, Northwest Airlines Inc Supervisor, Agent, Ramp agent

Companies I like:

O'Hare Intl Airport, JFK Intl Airport, Boston Intl Airport, Philadelphia Intl Airport

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Operation Manager

Supervise the day-to-day operation at station of a major airlines. Instrumental in the implementation of the training progarm for an outsource vendor company