Description
Superb Information Technology problem solver with over 23 years of experience at many business levels. A Jack-of-all-trades who has managed more than a few of them.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| 920 Group | (Confidential) | 2/2007 - 7/2007 |
| Vanguard Integrity Professionals, inc. | (Confidential) | 10/2006 - 3/2007 |
| Bally Technologies | (Confidential) | 7/2005 - 10/2006 |
| The Vegas Idea, inc. | (Confidential) | 8/1999 - 9/2004 |
| TruServ Corporation (True Value) | (Confidential) | 7/1991 - 8/1999 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Arizona State University | Computer Science | 1996 | Bachelor Degree |
| Arizona State University | Computer Science | 1993 | Bachelor Degree |
| Mohave Community College | Computer Information Systems | 1991 | Associate Degree |
| California State University - Fullerton | Structural Engineering | 1974 | Bachelor Degree |
Accomplishments
Highlights:
Through advanced technology, changed the True Value Hardware inventory control methods from a manual "hand count" system to a computerized "real-time" system. This increased productivity by over 30% and reduced orderfilling errors to 0.05%.Companies I like:
Job Skills
Keywords
Responsibilities
Revamped the help desk system to improve response time and reduce wasted time and resources. Designed and programmed an online tech support knowledge base that is used by support personnel worldwide.
