Description
Experienced in the areas of project coordinating, customer service, technology integration, people management, and fulfillment.
Accomplishments
Highlights:
Fres-co System USA, Telford, PA Graphics Coordinator 12/2004 - Present *Manage customer jobs from order entry through final production for small regional customers to international corporations such as Proctor and Gamble and Walmart. *Review jobs and determine the best printing method. Advise on ways to revise jobs to reduce costs and allow for more accurate, consistent printing. *Provide customers with estimates. *Oversee prepress (pre-flighting, color development, trapping, proofing) and the customer approval process. *Solicit vendors for quotes and purchase print tools. *Coordinate project schedules between internal departments, vendors, and customers to develop time lines to work toward on time delivery of printed materials. *Attend and manage press checks to ensure the quality of printed pieces and that customer expectations are being met. *Establish procedures to increase productivity and maintain future business growth. Wawa Food Market, Cherry Hill, NJ Assistant Manager 12/2003 - 12/2004 *Assisted in the day to day operations of a convenience store averaging $68,000 a week in sales. *Worked with external vendors to ensure the correct inventory stock levels were being maintained and adjusted accordingly to prevent constant out of stock or overstock of products. *Performed weekly inventory audits and ordered stock from internal vendors for biweekly deliveries based on audit levels. *Recruited, interviewed, trained, and supervised associates in a 24 x 7 shift environment. *Created the weekly work schedule for 25 associates. *Managed conflict resolution and performed employee performance evaluations. Compass Learning Inc., San Diego, CA Systems Engineer 6/2001 - 5/2002 *Managed the technology infrastructure for 70 computer labs located throughout New Jersey and Delaware. *Attended sales meetings with new and existing clients delivering presentations. *Installed and supported servers, workstations, software, and networking equipment. Cadapult Graphics, Allendale, NJ Pre-Sales Systems Support Engineer 5/2000 - 11/2000 *Managed customer accounts from initial sales call to installation and support of the purchased systems for companies in the advertising, prepress, printing, publishing, and retail industries. *Reviewed customer workflow and existing technology infrastructure to design custom Digital Asset Management Systems. *Installed and supported servers, workstations, printers, copiers, and desktop publishing software such as Quark Express, Adobe Photoshop, and Adobe Illustrator. *Designed and implemented training courses to train end users on the use of new hardware and software. New York University, New York, NY Help Desk Manager 8/1997 - 5/2000 *Managed a computer help desk that supported 350 computers located throughout 9 locations in New York City and Brooklyn, New York. *Hired, trained, and supervised 8 help desk technicians. *Responsible for evaluating and purchasing all computer related products including PC’s, printers, software and hardware. *Negotiated contracts with vendors. *Trained end users in technical areas in a one on one format and group settings. EDUCATION New York University B.S., Graphic Arts Technology Management New York, NY 8/1996 - 5/2000 TECHNICAL SKILLS *Expert working knowledge of desktop publishing software including Quark Express 3.0-7.0, Adobe Photoshop 5 - CS2, Adobe Illustrator 10 – CS2, and Acrobat 7 Professional. *Hands on experience working with Rotogravure, Flexography, Digital, and Offset printing. * Expert working knowledge of Microsoft Office. TRAINING Introduction to Cisco Networking, Compass Learning Phoenix, AZ - 2001 Irix (Unix), SGI Training Center Silver Springs MD - 2000 Oracle DBA 7, Tristone Technologies New York, NY 1999 Introduction to C++, New School for Social Research New York, NY 1999 CERTIFICATIONS Microsoft Certified Professional Windows 2000 Professional, 2003Companies I like:
Job Skills
Keywords
Responsibilities
Manage customer jobs from order entry through final production for small regional customers to international corporations such as Proctor and Gamble and Walmart. Coordinate project schedules between internal departments, vendors, and customers to develop time lines to work toward on time delivery of printed materials.
