Award Winning Customer Service and Office Management

Industry:	Clerical & Administrative
Occupation:	Executive Secretary
Highlights:	Won company award for customer service with statewide police departments
Ideal Companies:	No particular company at this time
Education level:	High School/GED
Will Relocate:	No
Location:	Salisbury, NC

Dealing with international employees Arranging schedules for management training classes

4/2008 - Present

(private)

Individual Contributor

• Administrative Assistant - giving support to all personnel in the company, from answering phones, to helping complete project presentations.

10/2005 - 2/2008

Contract Positions

Contractor / Freelance

• • Accounts Payable manager at a software development facility • Administrative Support Assistant to Human Resources and Accounting departments of a food manufacturing company • Parts Forecast Analyst at John Deere serving customers with help in placing and tracking orders • Executive Assistant to the President and four department Vice Presidents at an oilfield operations company, processing expense reports, making travel and conference room arrangements. Worked with Human Resources Management education as Project Coordinator/Department Administrator setting up training classes and monitoring to make sure all ran on a timely basis. Maintained all training information of those attending. Also assisted logistics department with cleaning up files and preparing for storage • Set up and registration of attendees at Microsoft Excel training seminar • Receptionist at an attorney’s office, answered phones, logged abstracts • Administrative Assistant at a metal recycling facility. While at the Metal recycling facility, had the opportunity to learn about international shipments and the documentation involved

9/2004 - 8/2005

CADILLAC JACK, INC.

Manager

• • Coordinate all new hire paper work with Human Resources at the corporate office in Georgia • Track and maintain the company vehicle insurances and schedule routine maintenances • Coordinate travel and room reservation arrangements for sales and technicians • Processed all timesheets and expense reports in a timely manner and set up tracking system

6/2004 - 9/2004

DESIGN IV CARPET & TILE

Manager

• • Set up accounts for invoicing and do follow up for collections • Assisted with processing of A/P and A/R • Take care of all returns to make sure we receive proper credit on accounts • Prepare daily bank deposits

1/2003 - 5/2004

ALARM ENGINEERING

Individual Contributor

• • Set up new accounts, transmit to Central monitoring station and verify new account information • Support President and Vice President, Sales Team, Installation Specialist and Service Specialist • Helped to process completed service tickets and invoice for billing

8/2001 - 12/2002

CONTRACT POSITIONS

Contractor / Freelance

• Maryland and Delaware and Oklahoma Administrative Support, Switchboard Operator, Cashier, Service Manager, Hospital Admitting Clerk

7/1999 - 7/2001

PENNSYLVANIA DEPARTMENT OF TRANSPORTATION

Individual Contributor

• • Managed correspondence to government offices and private citizens • Logged all incoming crash data requests and did follow up • Entered information from Police Accident Reports • Input payroll information from time sheets • Liaison with the police departments statewide and my division • Answer phones, make hotel reservations and set up meetings

6/1994 - 5/1999

BURRELL BEHAVIORAL HEALTH

Individual Contributor

• • Collect all doctor charges for input into the computer system for billing • Make sure all charges are accounted for to process payroll for doctors

Skill	Rating
P&L responsibilities
Presentation
Technology Solutions
Sales Support
Leadership

office manager, administrative, executive administrator, accounting clerk, secretary, Accounts Payable Clerk