Motivated, personable business professional with multiple degrees and training a successful track record of customer service and business administration. Talent for quickly mastering new methods of skills to benefit the company and customers alike. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrative history of producing, collaborating, with company members. Bring new ideas to the table for the benefit of the organization. Flexible and versatile - able to maintain a professional attitude during pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team building skills.

COMPANY	POSITION HELD	DATES WORKED
United States Coast Guard	(Confidential)	8/1984 - 8/1992

Highlights:

Joliet Junior College - Joliet Illinois Psychology National Communications - Uatin Texas Customer Service Certificate National Communications - Utain Texas Excellence in Customer Service Certificate National Communications - Utain Texas Personal Skills with Customer Satisfaction Certificate National Communications- Utain Texas Broadband Experience with trouble shooting Certificate United States Coast Guard - Alameda California Business Administration

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service
• executive manager

Project Management Computer Savvy Accounts Payable Report Preparation Customer Service Accounting Written Correspondence Scheduling Procurement Marketing & Sales Human Relations Professional Presentations Troubleshooting Cultural Diversity