Product Trainer

2/2008 - Present

Individual Contributor

• Instructor providing training for tier 1, 2, and 3 pharmaceutical companies on ISI software, working knowledge of ICH and FDA (CDER/CBER) guidance. Product Trainer for ISI�s Regulatory Suite and software tools providing software demos at client sites; providing training to ISI employees as member of ISI University teaching team; assist in the development and review of software training courses, course materials, business process analysis and sample training files; work with development teams to include internal feedback into future product releases and assist in the training of ISI software to newly hired product trainers. ISI Software Knowledge: ISIToolBox, eCTDXPress, ISIPublisher, ISIWriter, Virtual Link Manager; VMWare; EDMS: Documentum, FirstDoc

2/2007 - 3/2008

W-2 Contractor Training and Development

Contractor / Freelance

• • Bayer/The Training Pros: Jun 2007 – Feb 2008 Software Trainer - Trained sales reps, managers using CATS; contact manager tool customized for detailers and pharmaceutical staff. This software platform is designed to directly interface with many corporate interdepartmental applications. Training consisted of instructor-led classroom sessions, virtual-led, power-point presentations using CBT via Web-Ex. Classes covered topics on daily tracking and monitoring of all physician calls, employee performance of their daily routines, sample ordering databases and inventory control interfaces, management sessions covered employee accountability, performance appraisal tools, management reporting functions. • T-Mobile/Berkley Training: Apr 2007 – Jun 2007 Software Trainer – Trainer assigned to the New Jersey Engineering Field Network Operation Center (NOC); Instructed managers, supervisors, technicians on the replacement of existing Remedy software with a new trouble ticketing system using Citrix. Designed and created technical content, power-point slides for instructor-led, virtual-led CBT via Breeze. All users trained on infrastructure upgrades, conceptual overviews, interface designs, improved tracking & monitoring capabilities and new network outage escalation procedures. • Cingular/The CGS Group: Jan 2007 – Apr 2007 Software Trainer – Trainer for administering Cingular data literacy courseware to retail sales professionals. Instruct sales, supervisors, managers, VAR on overall device capabilities, applications, shortcuts, functionality that will support use over the Cingular 3G data, voice and video wireless network. Instruct sales and staff on all 3G phones, PDA, handsets, all their operational capabilities. As new devices were released, additional trainings were performed. • Bayer/The Training Pros: Jun 2007 – Feb 2008 Software Trainer - Trained sales reps, managers using CATS; contact manager tool customized for detailers and pharmaceutical staff. This software platform is designed to directly interface with many corporate interdepartmental applications. Training consisted of instructor-led classroom sessions, virtual-led, power-point presentations using CBT via Web-Ex. Classes covered topics on daily tracking and monitoring of all physician calls, employee performance of their daily routines, sample ordering databases and inventory control interfaces, management sessions covered employee accountability, performance appraisal tools, management reporting functions. • T-Mobile/Berkley Training: Apr 2007 – Jun 2007 Software Trainer – Trainer assigned to the New Jersey Engineering Field Network Operation Center (NOC); Instructed managers, supervisors, technicians on the replacement of existing Remedy software with a new trouble ticketing system using Citrix. Designed and created technical content, power-point slides for instructor-led, virtual-led CBT via Breeze. All users trained on infrastructure upgrades, conceptual overviews, interface designs, improved tracking & monitoring capabilities and new network outage escalation procedures. • Cingular/The CGS Group: Jan 2007 – Apr 2007 Software Trainer – Trainer for administering Cingular data literacy courseware to retail sales professionals. Instruct sales, supervisors, managers, VAR on overall device capabilities, applications, shortcuts, functionality that will support use over the Cingular 3G data, voice and video wireless network. Instruct sales and staff on all 3G phones, PDA, handsets, all their operational capabilities. As new devices were released, additional trainings were performed. Software Trainer - Trained sales reps, managers using CATS; contact manager tool customized for detailers and pharmaceutical staff. This software platform is designed to directly interface with many corporate interdepartmental applications. Training consisted of instructor-led classroom sessions, virtual-led, power-point presentations using CBT via Web-Ex. Classes covered topics on daily tracking and monitoring of all physician calls, employee performance of their daily routines, sample ordering databases and inventory control interfaces, management sessions covered employee accountability, performance appraisal tools, management reporting functions Software Trainer – Trainer assigned to the New Jersey Engineering Field Network Operation Center (NOC); Instructed managers, supervisors, technicians on the replacement of existing Remedy software with a new trouble ticketing system using Citrix. Designed and created technical content, power-point slides for instructor-led, virtual-led CBT via Breeze. All users trained on infrastructure upgrades, conceptual overviews, interface designs, improved tracking & monitoring capabilities and new network outage escalation procedures. Software Trainer – Trainer for administering Cingular data literacy courseware to retail sales professionals. Instruct sales, supervisors, managers, VAR on overall device capabilities, applications, shortcuts, functionality that will support use over the Cingular 3G data, voice and video wireless network. Instruct sales and staff on all 3G phones, PDA, handsets, all their operational capabilities. As new devices were released, additional trainings were performed.

5/1999 - 1/2007

DNI Business Solutions, LLC

Individual Contributor

• Developed Company’s sales, marketing, and compensation plans. Lead negotiator for contract with Wilson Electronics. Manage the daily sales operations, customer service activities. Manage budgets, work schedules, and office staff. Oversee all sales implementations and project management assignments to increase sales revenues and strengthen existing corporate, vendor, client relationships. Create sales quotas, performance/appraisal reviews for all sales reps. Management assignments to increase sales revenues and strengthen existing corporate, vendor, client relationships. Create sales quotas, performance/appraisal reviews for all sales reps. Develop new business and manage existing business supporting F500 customers throughout the Delaware valley and Ohio regions. Manage $5M+ p/yr global enterprise accounts consistently exceeding 200% quotas winning numerous gold club awards for sales excellence. Oversee all installs, contract negotiations, wireless data pilots and deployments for new, current customers. Manage $1M+ p/yr global enterprise accounts consistently exceeding 100% quotas, managed sales performances for Philadelphia, PA branch. Managed and instructed nine sales reps on sales techniques, competitive positioning, and technical applications needed to close new business, Assisted reps with sales meetings, cold calls, maintaining proper paperwork accuracy • Gold Club Winner 2001 - 2004, Outstanding Sales 2003, ADDIE, Kirkpatrick, Miller-Heiman • Courseware: ElementK, Thomson, Microsoft Office 20XX, Vista, Soft Skills, Technical Writing • Software: Remedy, Citrix, Microsoft, Adobe, Biopharmaceutical Regulatory, POS, Captivate

1990

Bachelor Degree

University of Maryland

• Computer Science