Experienced call center manager with excellent people skills. Highly motivated in making the best working environment for employees and demonstrating integrity that should be emulated by everyone.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/2007 - Present
Cingular Wireless	(Confidential)	11/2001 - 12/2006
Moore & Powell, CPAs	(Confidential)	8/1998 - 7/2001

SCHOOL	MAJOR	YEAR	DEGREE
MS Gulf Coast Community College	Business Management	1991	Associate Degree

Highlights:

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

My previous employment with Cingular Wireless allowed me to utilize my people skills in motivating employees to set professional and personal goals that benefitted both them and the company. My team's performance remained in the top 10 in the call center for performance metrics.